Given today’s business pace, off-line IT infrastructure causes lost productivity, time, and money, and impairs your competitive advantage. But how do you balance cost versus risk in getting the right mix of in-house versus third-party maintenance, support and monitoring services for IT?
Expert skills are scarce and expensive. But you have a complex installed base that spans multiple vendors, licences, technologies, devices ... even countries. You require proactive IT service support to ensure continued availability and reliability. But when your systems fail, does your maintenance contract ensure you have enough of the right resources on call? And can they solve your problems fast and efficiently, according to an appropriate service level agreement (SLA)?
Employing internal resources to manage unscheduled downtime can be costly. It would require an increase in highly skilled staff across multiple technologies and geographies.
Jarsoft ICT Solutions LTD’s Uptime Maintenance and Support services, combined with our contract aggregation capabilities and Insite monitoring services, provide a portfolio of flexible service products and options to ensure that your ICT estate is properly covered. These services offer you predictable costs and a framework for efficient resource allocation, while protecting your business from risk and the unwelcome expense of downtime.
Why choose Jarsoft ICT Solutions LTD’s Uptime and Insite services?
Consistent global service delivery: we have a direct presence in over 50 countries and extended service coverage through our Preferred Partner Programme. We also offer local language support: we speak 13 different languages in our five Global Service Centres.
Access to leading technical expertise: you have access to world-class engineers, spanning six technology areas of expertise globally. Where relevant, we also offer third-party expertise thanks to our global partnerships with leading technology vendors such as Cisco, Microsoft, Blue Coat, Check Point, F5, Juniper and Riverbed.
Best-in-class service level agreements (SLAs): our SLAs continually motivate us to resolve issues speedily. Our SLA clock starts from the moment you call our Global Service Centre. You can choose an SLA that meets your specific business requirements and on a per-device basis.
Contact us to find out how Uptime and Insite can save your business costly downtime.
